UK FCA Complaints Report: 2020 H2
Latest complaints data highlights concern with business-as-usual financial products
The industry has made significant strides in reducing Payment Protection...
From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.
“If brands can be brought...
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants...
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight?
The advent of social media, chatbots and...
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform the customer experience
The customer journey is marked by touch points that dictate the overall...
Data-Security in the AI-Powered Call Centre
Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech industry.
Global...