What is the COFI Bill? Summary for financial services contact centres
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.
The Bill sets out...
10 things you need to know to prepare for the new FCA Consumer Duty
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms provide...
Voyc wins the 2021 Blue Tulip Award in the Finance & Prosperity category
Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week.
Voyc is a...
UK FCA Complaints Report: 2020 H2
Latest complaints data highlights concern with business-as-usual financial products
The industry has made significant strides in reducing Payment Protection...
From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.
“If brands can be brought to...
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants...
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight?
The advent of social media, chatbots and email...
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform the customer experience
The customer journey is marked by touch points that dictate the overall...
Data-Security in the AI-Powered Call Centre
Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech industry.
Global...