UK FCA Complaints Report: 2020 H2
Latest complaints data highlights concern with business-as-usual financial products
The industry has made significant strides in reducing Payment Protection...
Latest complaints data highlights concern with business-as-usual financial products
The industry has made significant strides in reducing Payment Protection...
The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.
“If brands can be brought...
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants...
The advent of social media, chatbots and...
Leveraging qualitative research technology to transform the customer experience
The customer journey is marked by touch points that dictate the overall...
Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech industry.