---
title: Voyc blog (2)
description: Articles about speech analytics and compliance monitoring for financial services companies, contact centers' regulations and vulnerable customers, and the latest news about Voyc. (2)
---

[![](https://insights.voyc.ai/hs-fs/hubfs/LOGO_horizontal_RGB_Full%20Colour-1.png?width=13000&height=4833&name=LOGO_horizontal_RGB_Full%20Colour-1.png)](https://www.voyc.ai/)

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# The Voyc Blog

![Asian lady on the phone](https://insights.voyc.ai/hubfs/Asian%20lady%20on%20the%20phone.jpg)

### [UK FCA Complaints Report: 2021 H1](https://insights.voyc.ai/blog/post/fca-complaints-data-2021-h1)

Dec 6, 2021 1:19:31 PM

***New UK complaints data reveals a reduction in PPI and travel insurance complaints, but new increases in pension and investment products complaints.***

In the first...

[Matthew Westaway](https://insights.voyc.ai/blog/author/matthew-westaway) 

[Read more](https://insights.voyc.ai/blog/post/fca-complaints-data-2021-h1)

![](https://insights.voyc.ai/hubfs/cytonn-photography-GJao3ZTX9gU-unsplash%20(1).jpg)

### [What is the COFI Bill? Summary for financial services contact centres](https://insights.voyc.ai/blog/post/what-is-cofi-bill)

Nov 24, 2021 5:35:39 PM

*The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.  *

*The Bill sets out...*

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/what-is-cofi-bill)

![](https://insights.voyc.ai/hubfs/Japanese%20lady%20on%20the%20phone_treated2.jpg)

### [10 things you need to know to prepare for the new FCA Consumer Duty](https://insights.voyc.ai/blog/post/10-things-you-need-to-know-about-consumer-duty)

Oct 20, 2021 4:07:45 PM

*The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms provide...*

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/10-things-you-need-to-know-about-consumer-duty)

![](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-Sep-24-2021-10-34-30-26-AM.jpg)

### [Voyc wins the 2021 Blue Tulip Award in the Finance & Prosperity category](https://insights.voyc.ai/blog/post/voyc-wins-blue-tulip-awards)

Jul 6, 2021 11:00:00 PM

*Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week.*

Voyc is a...

[Irina Nikitina](https://insights.voyc.ai/blog/author/irina-nikitina) 

[Read more](https://insights.voyc.ai/blog/post/voyc-wins-blue-tulip-awards)

![UK FCA Complaints Report](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file.jpg)

### [UK FCA Complaints Report: 2020 H2](https://insights.voyc.ai/blog/post/uk-fca-complaints-report-2020-h2)

Jun 9, 2021 12:22:00 PM

*Latest complaints data highlights concern with business-as-usual financial products*

The industry has made significant strides in reducing Payment Protection...

[Matthew Westaway](https://insights.voyc.ai/blog/author/matthew-westaway) 

[Read more](https://insights.voyc.ai/blog/post/uk-fca-complaints-report-2020-h2)

![Voyc launched a new logo in July 2020](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-1.jpg)

### [From the Voyc of your customers to you](https://insights.voyc.ai/blog/post/from-the-voyc-of-your-customers-to-you)

Jun 30, 2020 11:00:00 PM

*The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.*

“If brands can be brought to...

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/from-the-voyc-of-your-customers-to-you)

![](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-Sep-24-2021-10-34-29-81-AM.jpg)

### [The Importance of Voice AI Tech in Customer Service](https://insights.voyc.ai/blog/post/empowering-your-customer-facing-workforce-with-ai-voice-technology)

Sep 26, 2019 11:00:00 PM

*Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants...*

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/empowering-your-customer-facing-workforce-with-ai-voice-technology)

![](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-3.jpg)

### [Automating Quality Assurance in Contact Centres](https://insights.voyc.ai/blog/post/lead-the-way-in-customer-experience-by-automating-quality-assurance-in-the-call-center)

Sep 12, 2019 11:00:00 PM

*Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight?*

The advent of social media, chatbots and email...

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/lead-the-way-in-customer-experience-by-automating-quality-assurance-in-the-call-center)

![Leverage meaningful insights from contact centres](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-4.jpg)

### [Gaining Customer Insights in the Contact Centre](https://insights.voyc.ai/blog/post/customer-discovery-and-the-call-centre)

Sep 12, 2019 11:00:00 PM

*Leveraging qualitative research technology to transform the customer experience*

The customer journey is marked by touch points that dictate the overall...

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/customer-discovery-and-the-call-centre)

![](https://insights.voyc.ai/hubfs/Imported_Blog_Media/file-2.jpg)

### [Data-Security in the AI-Powered Call Centre](https://insights.voyc.ai/blog/post/data-privacy-in-an-ai-powered-world-how-it-affects-your-contact-centre)

Sep 12, 2019 11:00:00 PM

*Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech industry.*

Global...

[Team Voyc](https://insights.voyc.ai/blog/author/team-voyc) 

[Read more](https://insights.voyc.ai/blog/post/data-privacy-in-an-ai-powered-world-how-it-affects-your-contact-centre)

<https://insights.voyc.ai/blog> [1](https://insights.voyc.ai/blog) [2](https://insights.voyc.ai/blog/page/2)

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