---
title: Voyc blog | Insider
description: Insider | Articles about speech analytics and compliance monitoring for financial services companies, contact centers' regulations and vulnerable customers, and the latest news about Voyc.
---

[![](https://insights.voyc.ai/hs-fs/hubfs/LOGO_horizontal_RGB_Full%20Colour-1.png?width=13000&height=4833&name=LOGO_horizontal_RGB_Full%20Colour-1.png)](https://www.voyc.ai/)

Open main menu Close main menu

- [Blog](https://insights.voyc.ai/blog)
- [Home](https://www.voyc.ai/)
- Problems solved Open the submenu 
    - [Operational Efficiency](https://www.voyc.ai/operational-efficiency)
    - [Risk & Compliance](https://www.voyc.ai/compliance)
    - [Customer Experience](https://www.voyc.ai/customer-experience)
    - [Sales Optimisation](https://www.voyc.ai/sales-optimisation)
    - [Vulnerable Customers](https://www.voyc.ai/vulnerable-customers)
- [Product](https://www.voyc.ai/product)
- [Customers](https://www.voyc.ai/customers) Open the submenu 
    - [Momentum Life Customer Story](https://www.voyc.ai/customer-stories-momentum)
- [About us](https://www.voyc.ai/about-us)
- [Free Demo](https://www.voyc.ai/contact)

# The Voyc Blog

Posts about:

## Insider

![](https://insights.voyc.ai/hubfs/download.png)

### [UK FCA Complaints Report: 2021 H2](https://insights.voyc.ai/blog/post/fca-complaints-data-2021-h2)

May 17, 2022 5:01:33 PM

***Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows***

[New complaints data from the Financial Conduct Authority (FCA)](https://www.fca.org.uk/data/complaints-data/aggregate-complaints-data-2021-h2)...

[Matthew Westaway](https://insights.voyc.ai/blog/author/matthew-westaway) 

[Read more](https://insights.voyc.ai/blog/post/fca-complaints-data-2021-h2)

![LOGOMARK_RGB_Full Colour](https://insights.voyc.ai/hubfs/LOGOMARK_RGB_Full%20Colour.png "LOGOMARK_RGB_Full Colour")

[Follow us on LinkedIn](https://www.linkedin.com/company/voycai/) [Follow us on Twitter](https://twitter.com/voyc_ai) [Follow us on Instagram](https://www.instagram.com/voyc.ai/?hl=en) [Follow us on Facebook](https://www.facebook.com/voycai-280510892827223/) [Follow us on Facebook](https://www.youtube.com/channel/UCfhiaYWSTc_YpxH6zcFdkiw/featured)

#### Problems solved

- [Operational Efficiency](https://www.voyc.ai/operational-efficiency)
- [Risk & Compliance](https://www.voyc.ai/compliance)
- [Customer Experience](https://www.voyc.ai/customer-experience)
- [Sales Optimisation](https://www.voyc.ai/sales-optimisation)
- [Vulnerable Customers](https://www.voyc.ai/vulnerable-customers)

#### Company

- [About Us](https://www.voyc.ai/about-us)
- [Product](https://www.voyc.ai/product)
- [Customers](https://www.voyc.ai/customers)
- [For Partners](https://www.voyc.ai/partners)
- [Careers](https://www.voyc.ai/careers)

#### Resources

- [Voyc Blog](https://insights.voyc.ai/blog)
- [Privacy & Terms](https://help.voyc.ai/en/collections/1436319-privacy-and-terms)
- [Help Documents](https://help.voyc.ai/en/)
- [Status](https://status.voyc.ai/)

#### GET IN TOUCH

 Free Demo