The cost-of-living crisis: a “perfect storm” demanding exceptional customer care
As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared.
Over the coming months,...
As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared.
Over the coming months,...
Back in April 2022, we published an article on the Voyc blog that discussed proposals by the FCA to introduce important changes for the regulation of the Appointed...
Back in October 2021, Voyc published a blog article entitled “10 things you need to know to prepare for the new FCA Consumer Duty”.
The purpose of that article was...
How Voyc helps you care for your team members - as well as your customers - in stressful times
With the cost-of-living crisis deepening, pressures are building on...
Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows
New UK complaints data reveals a reduction in PPI and travel insurance complaints, but new increases in pension and investment products complaints.
In the first...
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.
The Bill sets...
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms provide...
Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week.
Voyc is a...