The cost-of-living crisis: a “perfect storm” demanding exceptional customer care
As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared.
Over the coming months,...
Changes confirmed to the appointed representatives regime
Back in April 2022, we published an article on the Voyc blog that discussed proposals by the FCA to introduce important changes for the regulation of the Appointed...
The FCA’s new Consumer Duty. An update on the Final Guidance and what it means for UK financial services firms
Back in October 2021, Voyc published a blog article entitled “10 things you need to know to prepare for the new FCA Consumer Duty”.
The purpose of that article was...
Caring for call centre agents
How Voyc helps you care for your team members - as well as your customers - in stressful times
With the cost-of-living crisis deepening, pressures are building on...
UK FCA Complaints Report: 2021 H2
Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows
FCA Spotlight: What changes can you expect to be made to the appointed representative regime?
UK FCA Complaints Report: 2021 H1
New UK complaints data reveals a reduction in PPI and travel insurance complaints, but new increases in pension and investment products complaints.
In the first...
What is the COFI Bill? Summary for financial services contact centres
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.
The Bill sets...
10 things you need to know to prepare for the new FCA Consumer Duty
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms provide...
Voyc wins the 2021 Blue Tulip Award in the Finance & Prosperity category
Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week.
Voyc is a...