The cost-of-living crisis: a “perfect storm” demanding exceptional customer care
As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared.
Over the coming months,...
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As inflation and interest rates rise steeply, interactions with vulnerable customers will pose new challenges. It’s vital to be prepared.
Over the coming months,...
Back in April 2022, we published an article on the Voyc blog that discussed proposals by the FCA to introduce important changes for the regulation of the Appointed...
Back in October 2021, Voyc published a blog article entitled “10 things you need to know to prepare for the new FCA Consumer Duty”.
The purpose of that article was...
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.
The Bill sets...
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms provide...
The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.
“If brands can be brought...
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants...
The advent of social media, chatbots and...
Leveraging qualitative research technology to transform the customer experience
The customer journey is marked by touch points that dictate the overall...