What is the COFI Bill? Summary for financial services contact centres
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020.
The Bill sets...
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Team Voyc
10 things you need to know to prepare for the new FCA Consumer Duty
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK financial services firms...
From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from tech-startup to fully-fledged international business.
“If brands can be...
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual...
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight?
The advent of social media, chatbots and...
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform the customer experience
The customer journey is marked by touch points that dictate the...
Data-Security in the AI-Powered Call Centre
Tumultuous times set the tone for the era of transparency in the wake of countless data breach scandals running rampant in the tech industry.
Global...